Effective Date: March 21, 2026
At Maple Appliance Services (a trade name of 1001537082 Ontario Inc.), we are committed to providing high-quality service and transparency. This policy outlines our procedures regarding service fees, parts, and cancellations.
1. Service Call & Diagnostic Fees
Non-Refundable: The initial service call and diagnostic fee cover the technician’s time, travel, and professional expertise required to identify the fault in your appliance. This fee is non-refundable once the technician has arrived at your premises and performed the diagnostic.
Credit Toward Repair: If you choose to proceed with the repair recommended during the diagnostic visit, the diagnostic fee may be applied toward the total labor cost at our discretion.
2. Labor & Workmanship Warranty
All repairs are backed by a 90-Day Labor Warranty.
If the same technical issue recurs within 90 days of the original repair, we will send a technician to re-evaluate and fix the issue at no additional labor cost to you.
Refunds on labor are only considered if 1001537082 Ontario Inc. is unable to resolve the specific mechanical failure after multiple attempts (minimum of three).
3. Parts Policy
Installation: Once a part has been installed in your appliance, it is considered “used” and is non-refundable.
Defective Parts: If a part installed by us fails within the manufacturer’s warranty period, we will facilitate a replacement. Shipping or handling fees from the manufacturer may apply.
Special Orders: Parts ordered specifically for your high-end or unique appliance model are non-refundable once the order has been processed with the supplier.
4. Cancellation & Rescheduling
We value our technicians’ time and our customers’ schedules.
Free Cancellation: You may cancel or reschedule your appointment at no charge up to 3 hours before your scheduled service window.
Late Cancellation Fee: Cancellations made less than 3 hours before the appointment, or “no-show” situations where the technician cannot gain access to the property, may be subject to a $50 CAD administrative fee.
5. How to Request a Refund
If you believe you are entitled to a refund based on the criteria above, please submit your request in writing:
Email: [email protected]
Subject Line: Refund Request – [Your Invoice Number]
Timeline: Approved refunds will be processed within 5–7 business days via the original payment method.